FAQs


FREQUENTLY ASKED QUESTIONS
Click on a question to learn more

APPLICATION / ACCEPTANCE PROCESS
1. How do I apply for Residence?
2. What is the deposit used for?
3. When will I find out if I have been accepted into Residence?
4. What is included in the acceptance email?
5. What if I can not make the payment options in the acceptance package?
6. What are Primary and Secondary Contacts?
7. When do I have to complete my acceptance information?
8. I have a medical concern and require special consideration in the room assignment process. What should I do?

MOVE-IN / MOVE-OUT
9. When can I move-into Residence?
10. Can I move in early or move out late?

LIVING IN RESIDENCE
11. How is my roommate selected?
12. When do I find out who my roommate is?
13. When do I find out what room I am in?
14. Am I required to purchase a meal plan?
15. Is housekeeping services offered?
16. What if something breaks in my room?
17. When is the front desk open?
18. Are co-ed or family accommodations available?
19. Is parking available for Residents?
20. What kind of security is in place?
21. Can I bring additional cooking devices?
22. How will I know what is going on in the Residence?
23. What if it gets really loud in Residence while I'm sleeping or studying?

TERMINATION & CANCELLATION
24. What happens if I decide not to come to Residence?
25. If I cancel my Residence application will I receive my money back?

OTHER
26. Can I visit the Residence?
27. Can I stay in Residence over the winter break?
28. How do I get an Income Tax receipt?
29. How many spaces are there in Residence?
30. What is included in my room?
31. How do I become a Resident Advisor?
32. How do I become a Residence Council member?



APPLICATION / ACCEPTANCE PROCESS


1. How do I apply for Residence?


You can apply for Residence by filling out the online application. You can also apply with the application form received in your acceptance package from Thompson Rivers University, in person at the Residence or contact us to send you an application via mail. Applications will be accepted at any time on a first-come, first-serve basis. Please note that you are required to pay a deposit when you apply to the Residence. Please check our Rates page for all of our payment methods.


2. What is the deposit used for?

A deposit is required with all applications for the Residence. Once you have moved into the Residence, your deposit is used as a damage deposit for your room. The deposit will be returned to you after your departure from Residence and by comparing the room condition after your departure with the Room Inspection form you will be filling out upon arrival to the Residence.


3. When will I find out if I have been accepted into Residence?

Academic Year Acceptance
If your application is sent by March, you will probably be accepted to the Residence even though there is no guarantee until you receive a acceptance notification from the Residence. Starting in April, we will begin emailing acceptance notifications to those who are moving in for the Academic Year. Please feel free to contact us via email or phone if you have not heard from us within two weeks of applying.

Winter & Summer Semester Acceptance
Acceptance packages will be mailed out on a first-come, first-serve basis dependent upon availability during the Winter and Summer Semesters.


4. What is included in the acceptance email?

In the acceptance email you will receive instructions on how to complete the rest of your acceptance details online. The acceptance details will need to be completed online and asks you important information related to contact and health information, payment information, emergency contact information and personality profile questions which will help you to select a roommate. You will also be asked to review and accept the Student Residence Agreement which is a legal document that serves as the contract between you and the Residence. Please ensure that you read it carefully and keep a copy for your records.



5. What if I can not make the payment options in the acceptance package?

If you are unable to meet the payment options as outlined please contact one of the Residence Managers to set up a Payment Plan.


6. What are Primary and Secondary Contacts?

It is strongly recommended that these contacts are the parents or legal guardians of the resident. As the Primary or Secondary Contact you will serve as an emergency contact and you may also be contacted if any other significant concerns or problems arise with the resident. In the case where the Primary contact is unavailable, the Secondary contact will be contacted. Once the Residence is provided with this contact information, the Manager will notify the Primary and Secondary contacts, via the supplied e-mail, that they have been identified as Primary/Secondary Contacts for the Resident. This e-mail will outline the role and responsibility of the Primary/Secondary Contact and provide the Primary/Secondary Contacts with the opportunity to opt-out of this role.



7. When do I have to complete my acceptance information?

You are required to send your acceptance information back by the following dates in order to guarantee your space at the Residence:

Summer Semester 2017 Acceptance Deadline April 15, 2017
Academic Year 2017-2018 Acceptance Deadline N/A
Winter Semester 2018 Acceptance Deadline December 1, 2017



8. I have a medical concern and require special consideration in the room assignment process. What should I do?

Please provide your details on the Medical, Accessibility, and Special Consideration section when completing your acceptance information to provide us with more information about how we can support your success in Residence. Students requiring special accommodations on campus are encouraged to also contact the Disability Services office on campus.

If you are not completing your acceptance information online, please contact the Residence directly for the "Request for Special Consideration Form" to provide us with more information about how we can support your success in Residence.


MOVE-IN / MOVE-OUT

9. When can I move-into Residence?

The official move-in date(s) for Residence are as follows.

DOMESTIC
STUDENT TERMS
START
("Move-In Day")
END
("Move-Out Day")
Summer Semester 2017 May 1, 2017 August 30, 2017
Academic Year 2017-2018 September 3, 2017 April 29, 2018
Winter Semester 2018 January 7, 20168 April 29, 2018

 

INTERNATIONAL
STUDENT TERMS
START
("Move-In Day")
END
("Move-Out Day")
Summer Semester 2017 May 1, 2017 August 30, 2017
Academic Year 2017-2018 September 3, 2017 April 29, 2018
Winter Semester 2016 January 7, 2018 April 29, 2018


10. Can I move in early or move out late?


We strongly encourage you to take advantage of our Early Move-In program; you may also move-out late.
There are specific dates and fees that apply to each. Please see below:

DOMESTIC STUDENT
EXTENDED TERMS
START
("Early Move-In Days")
END
("Late Move-Out Days")
FEES
Summer Semester 2017 N/A N/A N/A
Academic Year 2017-2018 August 30, 2017 N/A $150.00 Flat Rate
Winter Semester 2016 N/A
N/A $30.00/day

 

INTERNATIONAL STUDENT
EXTENDED TERMS
START
("Early Move-In Days")
END
("Late Move-Out Days")
FEES
Summer Semester 2017 N/A N/A N/A
Academic Year 2017-2018 August 23, 2017 N/A $200.00 Flat Rate
Winter Semester 2018 January 3, 2018
N/A $30.00/day

If you need to move-in earlier or move-out later than the above posted date(s), please contact the Residence directly



LIVING IN RESIDENCE

11. How is my roommate selected?

Everyone who is accepted into Residence must fill in "Profile Questions" which is available when completing the acceptance process online. Students are then given the opportunity to browse roommates online, send messages to potential roommates, and accept roommates. If a student does not want to select their own roommate, the Residence will select a roommate for you based on your answers to the "Profile Questions". You may request to live with your friends while in Residence, as long as you have both been accepted, you both request to live with each other, and you both have been accepted into the same room type. Please note that there are no co-ed suites available.

If you are not completing your acceptances details online, the Residence will pair students together.



12. When do I find out who my roommate is?

Academic Year
At the beginning of August we will email out a confirmation of roommate notice which will include the name and contact information of your roommate. If you have not already done so, you can contact your roommate and get to know them better. Please refer to the Residence Life section of the website. Here you will find important questions you can ask your roommate(s) in order to get to know them better.

Winter or Summer Semesters
Prior to moving in we will email out a confirmation of roommate notice which will include the name and contact information of your roommate. If you have not already done so, you can contact your roommate and get to know them better. Please refer to the Residence Life section of the website. Here you will find important questions you can ask your roommate(s) in order to get to know them better.



13. When do I find out what room I am in?

We do not give out your room number prior to your arrival. You will be provided with your suite number and keys when you check into the Residence in late August or early September.


14. Am I required to purchase a meal plan?

At this time the Thompson Rivers University Residence does not require or offer meal plan options.


15. Is housekeeping services offered?

The Residence offers light housekeeping services to all our residents. Housekeepers will access your suite to complete a regularly scheduled cleaning of the kitchen and bathroom. To prepare your suite for cleaning, please ensure that the floors, counters, sinks, shower, and cabinets are clear of any personal items. Housekeepers will not clean your bedroom, nor will they wash your dishes or remove your garbage. It is residents' responsibility to ensure that bedrooms and suites are clean. A limited supply of vacuum's, mops and brooms for cleaning can be signed out at the front desk.


16. What if something breaks in my room?

If something breaks in your suite, you can come down to the Residence front desk and fill out a maintenance requisition form. This form authorizes our maintenance staff to enter your suite usually between the hours of 8:00 AM to 5:00 PM unless there is an emergency. Plugged toilets and sinks are the responsibility of the Resident (each suite is equipped with a toilet plunger & sink plungers can be borrowed from the front desk).



17. When is the front desk open?

The Residence front desk is open 24 hours a day 7 days a week. Our Customer Service Representatives are there to help you with any questions and/or concerns at anytime. Other services provided from the front desk include; photocopying, faxing, sending stamped mail, and receiving parcels.



18. Are family or co-ed accommodations available?

The Residence does not offer any family or co-ed accommodations.



19. Is parking available for Residents?

Parking is offered through TRU for an additional cost. Please refer to the Parking section of the TRU website for more information.



20. What kind of security is in place?

The Residence offers great security from the moment you pass through the controlled access main entrance, until you slide your electronic card into your suite door. Video cameras are located in all common areas, hallways and entrances. The front desk is also staffed 24 hours a day 7 days a week.



21. Can I bring additional cooking devices?

All cooking devices must have automatic shutoff, be approved by CSA, and must not have an open element (for example hot plates and indoor grills are not permitted). All appliances will be checked for approval by a Residence staff member.



22. How will I know what is going on in the Residence?

Your Resident Advisor's (RA's) are always organizing events that are educational as well as events that are strictly for fun. These events allow you to meet people in your new community. Check out bulletin boards located on each floor throughout the building, attend floor meetings, and let your RA know what type of activities you would like to see in Residence.



23. What if it gets really loud in Residence while I'm sleeping or studying?

If you are disturbed at anytime of the day or night, before contacting the front desk, please try to talk to the resident(s) who is/are causing the disturbance first. Get to know your neighbours and build a respectful community. If the disturbance continues notify the front desk and a manager or RA will help you reach an acceptable volume by speaking to the resident(s). At the same time, remember to be reasonable with the level of volume you produce as well.



TERMINATION & CANCELLATION

24. What happens if I decide not to come to Residence?

Please refer to the cancellation policy located here: Termination and Cancellation Policy.

 
Cancellations occur prior to move-in. If you wish to cancel your residence application or the Student Residence Agreement, you must cancel through My Housing Portal prior to move-in.
 
Withdrawals occur after move-in. If you wish to withdraw from residence, please contact the front desk for a Residence Withdrawal Form. You must return it to the front desk within 5 business days of the anticipated departure date.
 
Cancellations will not be accepted over the phone. Please note that the Residence operates independently from the Institution and if you cancel your application or enrolment at the Institution, you will also need to cancel your Residence application. Refunds will be issued by the Manager as detailed in section 8.06 of the Student Residence Agreement.




25. If I cancel my Residence application will I receive my money back?

Please refer to the cancellation policy located here: Termination and Cancellation Policy.


OTHER

26. Can I visit the Residence?

We would be happy to have you visit the TRU Residence. Have a site tour, stay overnight and take advantage of our special rate starting at $59.95 per night (plus taxes, based on double occupancy). This rate is available to all Residence applicants and their families.



27. Can I stay in Residence over the winter break?

Residents can apply at the front desk to stay during the Winter Break. You must submit your application prior to December 1, 2015 if you plan on staying for either part of or the entire break.

WINTER BREAK START END
Academic Year 2017-2018 December 16, 2017 January 7, 2018


28. How do I get an Income Tax receipt?

The Residence is a "designated Residence" for property tax and rent purposes, meaning that Residence fees cannot be claimed on income tax returns.


29. How many spaces are there in Residence?

There are 574 spaces in 262 suites at the Thompson Rivers University Residence.



30. What is included in my room?

The common area of your suite is furnished with a sink, kitchen table and chairs, fridge, microwave and a three piece washroom (sink, shower, and toilet). Each bedroom within the suite is furnished with a desk, a chair, a two drawer dresser, a bed, a telephone (local calls only) with voicemail, a television (48 satellite channels included), and two lamps.

Students also have the option of purchasing bedroom linens online, these purchases will be ready for you when you move in (provided you order by the set deadlines). One less thing to worry about when moving into Residence. For orders please go to www.residencelinens.com


31. How do I become a Resident Advisor?

RA applications are available from the front desk in the winter semester for the following academic year. Each applicant is required to attend an information session held in the Residence prior to the application deadline.


32. How do I become a Residents' Council member?

Residents' Council elections occur in March. Successful candidates will be contacted by mail or telephone after the voting deadline.